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Quality Fireplace Solutions
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    • Home
    • Realtors
    • Other Services
    • Contact Us
    • Privacy Policy
    • Terms and Conditions
  • Home
  • Realtors
  • Other Services
  • Contact Us
  • Privacy Policy
  • Terms and Conditions

Privacy Policy


Privacy Policy

Effective Date: September 10, 2026

Quality Fireplace Solutions (“Quality Fireplace Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request our services, schedule an appointment with us, communicate with us, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, how we use and protect that information, and the circumstances under which we may share it.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Telephone number
  • Service or property address
  • Appointment and scheduling information
  • Information about the fireplace, chimney, property, or services you request
  • Photos, notes, or other information you voluntarily provide regarding a service request
  • Communications between you and Quality Fireplace Solutions
  • Information submitted through contact or service-request forms
  • Payment information when applicable
  • Technical information about your use of our website, such as IP address, browser type, device information, and website activity
  • Information collected through cookies and similar technologies

Email addresses are not routinely required or collected. We may collect an email address if you voluntarily provide one or specifically request that we send you information by email, such as a receipt, invoice, estimate, or other service-related documentation.

We collect information that is reasonably necessary to respond to inquiries, schedule and perform services, communicate with customers, process transactions when applicable, and operate our business.

2. Information Collected in Connection With Scheduling

Quality Fireplace Solutions uses Jobber to help manage customer information, appointments, scheduling, job information, invoices, and service-related communications.

Appointments are arranged directly with Quality Fireplace Solutions. Our website does not provide customers with the ability to independently schedule appointments.

Once an appointment has been arranged, information necessary to manage that appointment may be entered into or processed through Jobber.

This information may include:

  • Your name
  • Telephone number
  • Service or property address
  • Requested service
  • Appointment date and time
  • Job or service details
  • Other information you voluntarily provide

An email address is not required unless you choose to provide one or specifically request email-based communications or documentation.

Jobber may process this information on our behalf in connection with the services we provide to you. Jobber's privacy practices are described in its own Privacy Policy.

3. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and service requests
  • Schedule, confirm, reschedule, and manage appointments
  • Provide fireplace, chimney, inspection, cleaning, maintenance, repair, and related services
  • Communicate with you regarding requested or scheduled services
  • Send appointment confirmations and reminders
  • Send service-related text messages when applicable
  • Prepare estimates, quotes, invoices, receipts, and other service documentation
  • Process payments when applicable
  • Maintain customer and service records
  • Improve our services and website
  • Monitor and analyze website usage
  • Protect our website, systems, customers, and business
  • Comply with applicable laws and legal obligations

4. Telephone and Text Communications

If you provide your telephone number in connection with requesting or scheduling services, Quality Fireplace Solutions may use that number to communicate with you regarding your requested or scheduled services.

These communications may include:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates or changes
  • Technician or service notifications
  • Other messages directly related to services you have requested

Quality Fireplace Solutions does not currently use text messaging for marketing or promotional purposes.

Our service-related text messages are intended to provide information about appointments and services you have requested.

If you need to change or cancel an appointment, have questions about an appointment, or need to make payment arrangements, please contact our office by telephone.

5. Email Communications

Quality Fireplace Solutions does not require an email address for routine scheduling or service.

If you voluntarily provide an email address or specifically request information by email, we may use it to send the information you requested. This may include receipts, invoices, estimates, service documentation, or other information related to services you have requested.

We do not require an email address solely for the purpose of scheduling an appointment.

6. Sharing of Personal Information

We may share personal information with third-party service providers that help us operate our business and provide services to you.

These providers may include:

  • Jobber, for customer management, scheduling, appointment management, communications, invoicing, and related business functions
  • Website hosting and technology providers
  • Payment processors, when applicable
  • Email and text messaging providers, when applicable
  • Analytics and website optimization providers
  • Professional service providers
  • Government authorities or other parties when disclosure is required by law

We do not sell your personal information as a business practice.

Third-party providers may process information according to their own privacy policies and applicable agreements with Quality Fireplace Solutions.

7. Service Addresses and Property Information

Because our services are performed at customer properties, we may collect and use a service or property address.

This information may be used to:

  • Determine where services are to be performed
  • Schedule appointments
  • Plan technician visits
  • Estimate travel time
  • Communicate with you regarding your appointment
  • Maintain accurate service records
  • Provide requested services

We will use property information for legitimate business and service-related purposes and will not disclose it except as described in this Privacy Policy or as required by law.

8. Photos, Notes, and Service Information

When you request or receive services, Quality Fireplace Solutions may collect photographs, notes, inspection information, measurements, descriptions, or other information relating to your property or the services performed.

This information may be used to:

  • Evaluate service needs
  • Prepare estimates
  • Document work performed
  • Maintain service records
  • Communicate with you
  • Improve future service
  • Protect against disputes or fraudulent claims

We will handle personal information and property-related information in accordance with this Privacy Policy.

9. Payments

If you make a payment to Quality Fireplace Solutions, payment information may be processed through third-party payment providers.

We do not intend to store complete payment-card information on our own systems when payment processing is handled by a third-party provider.

If you have questions about a payment, invoice, or payment arrangements, please contact our office by telephone.

The applicable payment provider's privacy policy and terms may also apply to payment transactions.f

 

10. Cookies and Website Analytics

Our website may use cookies and similar technologies.

We may use these technologies to:

  • Understand how visitors use our website
  • Analyze website traffic
  • Improve website functionality
  • Optimize the website and user experience
  • Maintain website security

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functionality.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to us or stored by third-party service providers.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, communicate with customers, resolve disputes, comply with legal obligations, and otherwise conduct legitimate business activities.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

14. Children's Privacy

Our website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or disclosed
  • Opt out of certain communications
  • Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

16. California and Other State Privacy Laws

Certain U.S. states provide residents with additional privacy rights.

Whether those laws apply to Quality Fireplace Solutions depends on the nature and size of our business and other requirements established by applicable law.

If you believe you have a privacy right under a state privacy law that applies to you, you may contact us using the information below. We will evaluate and respond to your request as required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

18. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Quality Fireplace Solutions

Phone: (303) 946-6535

Email: cqfire100@gmail.com

Website: qualityfireplacesolutions.com

This Privacy Policy is intended to describe Quality Fireplace Solutions' general privacy practices. It should be reviewed by qualified legal counsel to ensure that it accurately reflects the company's actual data practices and complies with all applicable federal, state, and local privacy and communications laws.


Copyright © 2024, Quality Fireplace Solutions. All Rights Reserved.

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